At BONSIVU, we accept eligible returns of hardware and hand tools, including pliers, wrenches, hammers, screwdrivers, socket sets, and hex key sets. This policy applies to retail and wholesale purchases.

Return Window

You may request a return or exchange within 30 calendar days of delivery. We accept eligible returns for both defective and non-defective products, including a change of mind.

Return Conditions

For non-defective returns:

  • Products must be unused, uninstalled, unmodified, and in their original condition.
  • Include the original packaging, accessories, manuals, and supplied parts.
  • Tool sets must be complete, including all sockets, bits, keys, ratchets, holders, and cases originally supplied.
  • Provide your order number or other proof of purchase.

Damaged, defective, or incorrect items may be opened or tested only as reasonably necessary to identify the issue. Original-condition requirements do not prevent you from reporting a problem that existed upon delivery.

Damage caused by misuse, improper use, neglect, or unauthorized modification is not eligible for return.

How to Request a Return

Before sending anything back, email support@bonsivu.com or call +1 (803) 599-8087.

Please include:

  • Your order number.
  • The product and quantity you wish to return.
  • Whether you would prefer a refund or an exchange.
  • A brief reason for the return.
  • Clear photos if the item is damaged, defective, incorrect, or missing components.

After reviewing eligibility, we will email your return instructions.

Free Return Shipping

BONSIVU covers return-shipping costs for approved defective and non-defective returns.

For every approved return requiring shipment, we provide a prepaid downloadable return label by email at no cost to you. Tracking is included with the label.

Please use the return destination and carrier specified in our instructions. Do not send returns to our business address unless we specifically instruct you to do so.

Preparing Your Return

Package the tools securely to prevent movement or damage during transit. For tool sets, place components in their designated holder or case and include all supplied pieces.

Attach the prepaid label and take the package to the carrier drop-off location identified in your return instructions.

Refunds

We inspect returned items and issue approved refunds to the original payment method within 7 business days after receiving the return.

We will email you when the refund has been issued. Your bank or payment provider may require additional time to display the credit.

No restocking fee is charged. Approved full-order returns receive a full refund of the amount paid. Partial returns are refunded for the eligible items returned.

Exchanges

You may request an exchange for an eligible item of equal value within 30 calendar days of delivery.

Exchanges depend on replacement availability and are arranged after the returned product has been received and inspected. If the replacement is unavailable, you may choose a refund instead. BONSIVU covers standard shipping for approved replacement items.

Damaged, Defective, Incorrect, or Incomplete Orders

Contact us if your order arrives damaged, defective, incorrect, or missing components. Include your order number, photos, and a description of the issue.

For eligible claims, we will arrange a replacement, exchange, or refund. Our support team will confirm whether the item must be returned and provide a prepaid label when required.

Wholesale Returns

The same 30-day return window, eligibility conditions, free return shipping, and no-restocking-fee policy apply to wholesale orders.

When requesting a wholesale return, identify the products and quantities affected so we can arrange suitable return instructions.

Order Cancellations and Changes

Contact us as soon as possible to request a cancellation or change. Requests can only be accommodated before shipment and are subject to confirmation by our support team.

If cancellation is confirmed before shipment, we will issue a full refund to the original payment method within 7 business days of confirmation. Once shipped, the order must follow the return process above.

Contact Us

Business Name: BONSIVU
Email: support@bonsivu.com
Phone: +1 (803) 599-8087
Address: 4603 Melton Ave, Louisville, KY 40213, United States