This policy explains billing and payment arrangements for retail and wholesale purchases made through bonsivu.com.
Accepted Payment Methods
Available payment methods are displayed at checkout. Please select one of the options shown when completing your purchase.
For wholesale orders arranged through a quotation or invoice, the accepted payment method and payment schedule will be stated before you confirm the order.
Currency and Pricing
All prices are listed in United States Dollars (USD).
Product prices may change before an order is placed. Any wholesale pricing or quantity discounts must be confirmed in your quotation or invoice.
Retail discount codes apply to wholesale purchases only when expressly included in the agreed offer.
Taxes and Shipping Charges
Any applicable taxes and charges are displayed before you submit payment.
Standard shipping within the United States is free, as described in our Shipping Policy.
For wholesale purchases arranged by quotation, the invoice will identify the agreed products, quantities, shipping arrangements, and total amount due.
Payment Processing and Security
Payments are processed through third-party payment providers. BONSIVU does not store your complete payment card number or card security code.
Please do not send full card details, passwords, or security codes by email or through a contact form.
Billing Information
Please provide accurate billing and contact details when ordering.
By submitting a payment, you confirm that you are authorized to use the selected payment method and authorize payment of the total displayed at checkout or agreed in your invoice.
Order Confirmation
After submitting an order, you will receive an email containing your order details. If payment verification or additional information is needed, we will contact you using the details provided.
Please review your confirmation and notify us promptly if any information is incorrect.
Unsuccessful Payments
If a payment is declined or cannot be completed, check your billing details and contact your payment provider if necessary.
If you are unsure whether a payment succeeded, contact us before submitting another payment so we can help check the order status.
Wholesale Payments
For wholesale orders arranged directly with BONSIVU, payment terms are provided in writing before order confirmation.
Please review the quotation or invoice for the amount due, payment deadline, and any agreed deposit or balance requirements. No credit or deferred-payment arrangement applies unless agreed in writing.
Cancellations and Refunds
Contact us promptly to request cancellation before shipment. Cancellation is subject to confirmation by our support team.
Approved refunds are issued to the original payment method:
- Returns: Within 7 business days after we receive the returned items, including inspection.
- Confirmed cancellations before shipment: Within 7 business days of cancellation confirmation.
Your bank or payment provider may require additional time to display the credit. Please review our Return & Refund Policy for eligibility and return instructions.
Policy Updates
We may update this policy by posting a revised version on this page. Changes apply to future purchases and do not alter payment terms already agreed for a confirmed order.
Contact Us
Business Name: BONSIVU
Email: support@bonsivu.com
Phone: +1 (803) 599-8087
Address: 4603 Melton Ave, Louisville, KY 40213, United States
