At BONSIVU, we ship hardware and hand tools to customers within the United States. This policy explains shipping costs, order processing, estimated delivery times, and tracking for retail and wholesale purchases.
Delivery Area
We currently deliver to addresses within the United States only.
Shipping Fees
We offer free standard shipping on all orders, including retail and wholesale orders. The standard shipping charge is $0.00.
Order Cut-Off Time
Our daily order cut-off is 6:00 PM Mountain Standard Time (MST, UTC−07:00), Monday–Friday.
Orders confirmed before the cut-off enter processing that business day. Orders received after the cut-off, on weekends, or on holidays enter processing on the next business day. Entering processing does not mean the order ships the same day.
Handling and Delivery Times
| Order Stage | Estimated Time |
|---|---|
| Order handling | 1–2 business days |
| Transit after shipment | 4–5 business days |
| Total delivery time | 5–7 business days |
Business days are Monday–Friday, excluding holidays. The total delivery estimate includes handling and transit time.
Delivery times are estimates. Weather, carrier disruptions, holidays, and other circumstances may affect arrival dates.
Wholesale Orders
Free standard shipping also applies to wholesale purchases. If a bulk order requires a different handling or delivery schedule, we will communicate the proposed schedule and obtain your agreement before confirming the order.
Shipping and Packaging
Orders are sent using standard shipping services. Hand tools, socket sets, and other hardware products are packaged to help protect them during handling and transit.
Order Tracking
Once your order ships, we will email a shipment confirmation containing your tracking number or tracking link.
Please allow 24–48 hours for the carrier to display tracking updates. If tracking remains unavailable after this period, contact our support team.
Shipping Address Changes
Please check your delivery address before completing your purchase. If you notice an error, contact us as soon as possible with your order number and the correct address.
We will attempt to update the address before shipment. Changes cannot be guaranteed once an order has shipped.
Undelivered or Returned Packages
If your package cannot be delivered or is returned because of an incomplete or incorrect address, contact us. We will review the shipment status and explain the available options for reshipment or resolution.
Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery window, contact us with your order number. We will work with the carrier to investigate and determine the appropriate resolution.
If tracking shows “delivered” but you cannot locate the package, check nearby delivery locations and with other household members, then contact us for assistance.
Items Damaged in Transit
If your order arrives damaged, email us your order number, a description of the damage, and clear photos of the item and packaging. Keep the packaging while we review the issue.
We will explain the next steps in accordance with our Return & Refund Policy.
Order Cancellations
To request cancellation, contact us as soon as possible. If we confirm cancellation before shipment, we will issue a full refund to the original payment method.
Once an order has shipped, any return request is handled under our Return & Refund Policy.
Contact Us
Business Name: BONSIVU
Email: support@bonsivu.com
Phone: +1 (803) 599-8087
Address: 4603 Melton Ave, Louisville, KY 40213, United States
